FAQ
Not everything belongs in fine print.
Here are the answers people actually look for.
Orders & Payments
How do I know my order went through?
Once your order is placed, you’ll receive a confirmation email with your order details. If you don’t see it, check your spam folder or reach out to us.
What payment methods do you accept?
We accept most major payment methods, including credit/debit cards and secure online payment options available at checkout.
Shipping & Delivery
Do you ship internationally?
Avasoma offers worldwide shipping.
We deliver to most countries so you can enjoy our kitchen tools wherever you are.
How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location, but most orders arrive within 5–10 business days.
Can I track my package?
Absolutely. Once your order ships, we’ll send you a tracking link so you can follow it every step of the way.
Products & Usage
Are your kitchen tools safe for everyday use?
Yes. Our products are designed for regular kitchen use and made with materials suitable for common cooking environments.
Will your tools damage non-stick cookware?
Many of our tools are designed to be gentle on surfaces, including non-stick cookware. For best results, always use as intended and avoid excessive force.
Do you offer product instructions?
Most products include basic usage guidance. If you need additional help, feel free to contact us anytime.
Returns & Support
What if I receive a damaged or incorrect item?
We’ll make it right. Just email us with your order number and a photo of the issue, and we’ll guide you through the next steps.
Can I return a product if I change my mind?
Yes — Goods that meet the return criteria, we offer a return option within a reasonable timeframe after delivery. Contact us first so we can assist you properly.
Contact & Assistance
Email: service@avasoma.com
Phone: (+1) 845 205 3968
Address: 101 Cyril Magnin Street, San Francisco, CA 94102, United States